Warranty
HITACHI products are covered by a 6 Year Warranty - Parts & Labour.
(Units that were not purchased by the Installer through temperzone may only be eligible for a 12 months Parts Only warranty)
temperzone products are covered by one of two different Warranties:
1. 12 Months Standard Warranty - Parts & Labour (NB Labour included from 1 July 2011)
2. 5 Year Warranty - Parts & Labour - if the system has been installed and maintained by a 'temperzone Approved Installer' (NB Coverage increased from 'Up to 22kW' to 'Up to 28kW' effective 1 July 2011)
How to Make A Warranty Claim:
1. Contact your Installer.
2. If you don't know who your Installer was, telephone 0800 TZWARRANT (0800 899 2772), with your model description and serial number and we will advise who the Installer was. You can then contact them direct.
Each warranty is subject to the Terms & Conditions laid out in the Warranty document.
The Warranty agreement is between temperzone & the Installer, not temperzone and the end user, therefore your first point of contact is the Installer.
Installers please visit temperzone's Trade website for more information.
Outdoor Units Installed in Corrosive Environments
No heat pump manufacturer allows warranty for corrosion under such circumstances, and we are no different. We do not have a stipulated exclusion zone around the coast of NZ like other brands, but we recommend the Installer advise their client's if there is an obvious risk of corrosion from salt spray or sulphurous atmosphere. In this case the Installer should advise an aftermarket protective coating, even though all our outdoor unit coils are coated against corrosion, and/or site the unit out of the prevailing wind, or advise that a small barrier be erected to protect the unit. The Installer should also advise about regular maintenance including: washing down the outdoor unit, applying a protective propriety polish (car polish), etc. Refer also to the maintenance instructions supplied with your unit.
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